Customer information
Returns and refunds
Contact us before returning an item so we can confirm the correct process and destination.
Physical products
Where applicable, consumers may request a return within 14 days of receiving a physical product. Items should be unused, complete, and returned in their original condition. Statutory rights for faulty or misdescribed goods are not affected.
Digital products
Digital products are generally not returnable after access or download has been provided, except where required by law or where the product is faulty or materially different from its description.
Requesting a return
Email support@campora.eu with the order number, item, and reason for the request. Do not send an item until return instructions have been confirmed.
Refund method
Approved refunds are processed through the available payment workflow. Blockchain network fees, exchange rate movements, and destination wallet requirements may affect the final process; support will confirm the exact details before a refund is sent.