Customer information
Shipping and delivery
What to expect after you place and pay for an order.
Physical products
Physical products normally dispatch within the timeframe shown on the product page. Dispatch begins after payment is confirmed. Tracking information is sent to the email address used at checkout when available.
Destinations and charges
Available destinations are shown during checkout. No separate shipping charge is currently added to the product total. Local import duties, taxes, or handling fees may still be charged by the destination country and remain the customer's responsibility.
Digital products
Digital products do not require shipping. Access is made available after payment confirmation using the order details provided during checkout.
Incorrect or delayed delivery
Check the address carefully before payment. If an order is delayed, damaged, or sent to an incorrect address, contact support with the order number as soon as possible.